Support

Something not working? Tell us - a short message is enough.

Write to us

Something not working: fix@magictv.world · Premium and codes: unlock@magictv.world · Delete your data: leave@magictv.world · Everything else: hello@magictv.world. We read every message.

Please include: your TV model, what you pressed, what you expected, what happened - and the code from "Send a report" if you have one.

Send a report from the TV

On the TV, open Settings › About & help › Send a report. It sends the app's recent log to us, with logins, server addresses and names hidden, and shows you a short code. Send us that code with what happened. Nothing is sent unless you press it.

A channel doesn't play

Press OK to try again. Many providers allow only one stream at a time, so stop it on any other TV or phone. Then choose Run a connection check on the error screen, or open Settings › Playlists › Connection check. If it plays in another app but not in MAGIC TV, send us a report.

Beta invites

We're inviting a small group of testers with LG TVs. Write to enter@magictv.world with your TV model and we'll send an invite with the install file and your Founding code.

We can't help with your provider's service or tell you where to get a playlist - MAGIC TV is a player only.